NHTSA Complaint #11587478 — 2017 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11587478
Vehicle 2017 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

2017 Jeep grand Cherokee, 103k miles. I purchased my car new for around $45,000. All maintenance was done on time. Oil cooler assembly went out, then head gaskets, now I need a new engine. At 103k miles !Jeep has done nothing other than tell me sorry that will be $15,000 to repair. My engine is doing that loud clicking sound everyone is talking about. I’ve spoken with countless people this has happened to, some as early as 49k miles. There are videos online of mechanics bragging about how much money these engines are making them in repairs. Yet Stellantis still refuses to take responsibility for their 3.6L Pentastar V6 engine issues. Even though there is a current class action against them for it. There are full YouTube videos from mechanics explaining exactly why the 3.6L Pentastar V6 engine fails and still Stellantis chooses to take more money from consumers to fix/replace their faulty engine. Now onto functionality of my vehicle, the start/stop engine problems I see people complaining about on here are real. The first thing I did when I got into my car was turn OFF my start/stop system. 20% of the time my system worked properly when left on. The rest of the time it was dangerous. The car would shut off when hitting the breaks and stall. I would be stuck on the freeway having to restart my car. I’m lucky it never caused an accident but it is terrifying being in the middle of the street and your car just shutting off and engaging the parking break and stuck in neutral. It’s happened more times than I can count, stop lights were where my car shut off most commonly. Usually would result in cars honking and people screaming to get out of the way while I scramble to get my car to turn back on. Over all, I’m so disappointed in this company and how it chooses to treat its consumers.. I was forever a Jeep owner until this week.

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