NHTSA Complaint #11587381 — 2018 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11587381
Vehicle	2018 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	April 1, 2024
Date Filed	May 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The infotainment center is defective and "ghost touches" all over the screen. This is a hazard when driving as the volume will be turned all the way up or the screen changes off of navigation mode to something else. Additionally, random phone calls will be made or if I'm on the phone, the call will be ended from the random touches. This ultimately results in distracted driving. The UConnect and CarPlay features are designed to minimize distracted driving, however this is simply counterproductive with the screen deficiencies.

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