NHTSA Complaint #11587208 — 2019 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11587208
Vehicle 2019 MAZDA CX-5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

My Mazda connect touch screen operates by itself (ghost touch) while driving down the road. My safety is at risk trying to press button to get it turned off, while driving down the road. It is a huge distraction. The volume speakers at the high level and continues to beep and yell your audio will be at this volume level (the loudest). It is not listed as a recall foe this make and model, but should be. Doing further research this looks to be an issue with all of their vehicles and Mazda is not holding themselves accountable or trying to fix the issue in newer vehicles. There have not been any warning signs. I’ve had my car for 5 years come this August and my vehicles has been doing this for about 6 months now.

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