NHTSA Complaint #11587118 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was overheating while driving. The message "Engine Coolant Overtemperature" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the water pump had failed and was leaking. The mechanic informed the contact that the water pump was built into the engine, which required the engine to be disassembled for the water pump replacement. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 101,000.