NHTSA Complaint #11587023 — 2023 CHRYSLER PACIFICA PLUG-IN HYBRID

We purchased a brand new car and we have driven just 778 miles. Below are the things happened suddenly while driving on highway on our long planned trip and it screwed up entire journey. 1. Instrument cluster suddenly shown the error “service charging system” in the middle of highway when I was driving in 70 mph speed and the vehicle started applying heavy breaks automatically and speed dropped down from 70MPH to 25MPH in 5-6 seconds. Engine light is on as well. I’m unable to accelerate. Somehow luckily I was able to pull the car to right shoulder. We were scared that we will be in an accident due to sudden brake. 2. I tried stopping the car and then starting. It shown the same error couple of times. 3. After couple of times, I tried to press brake and push on start button, the brake hit me back and I’m unable to press the brake at all. 4. Instrumentation cluster shown series of messages like below.. a) Keyfob not detected in the car - We are still in the car and key fob is with us in the car b) Hybrid system not working 5. After some time car wipers automatically started and wiping very slowly. It could be because the battery is low and we are shocked to see why the wipers are started though there is no rain and also the Wipers control is in Off position only. 6. We in the car are shell shocked and my pregnant wife is still in trauma even after a week thinking about the incident. After calling SOS, the vehicle has been towed to nearest Heritage CDJR Dealer of Harrisburg. But they are not ready to inspect the vehicle right away. We waited for 4 hours and then we had to take the rental vehicle to restart our journey. It's been a week and the car is still with the Dealer. I along with my pregnant wife and 5 year old kid spent almost stranded for 8 hours during this entire drama. I have raised case with Chrysler as well. No update from the dealer service department though. This is a defect piece I received and I never wanted to drive again keeping life at risk