NHTSA Complaint #11586667 — 2021 FORD EXPEDITION

Dear National Highway Traffic Safety Administration, I wish to report critical safety issues with my 2021 Ford Expedition Max. The primary concern involves the vehicle’s electrical system, which has repeatedly malfunctioned, causing complete vehicle shutdown while in motion. 1.Failed Component/System: The electrical system has failed, characterized by flickering lights followed by total loss of power. The exact failing component within the system remains unidentified as diagnostics have not yielded error codes. 2.Safety Risks: These malfunctions have endangered my family’s safety by causing unexpected vehicle shutdowns, potentially leading to accidents, especially concerning because it happened once while exiting our driveway. 3.Dealership and Independent Service Confirmation: The issue has been examined by Kendall Ford in Prineville and an independent service center, neither of which has been able to replicate or diagnose the problem successfully. 4.Inspections and Confirmations: The vehicle has been inspected multiple times by certified Ford technicians without conclusive results. No external inspections by police, insurance, or other entities have occurred. 5.Warning Signs and Symptoms: Prior to these failures, there were no warning lamps or messages. The symptoms, including flickering vehicle lights, appeared suddenly and without prior indication. This vehicle’s reliability is compromised due to these unresolved electrical issues, and I am concerned it represents a broader safety risk for similar models. I urge the NHTSA to investigate these problems to prevent potential harm to other consumers. See attached videos in link - [XXX] Ford Motor Case # [XXX] Thank you for your attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)