NHTSA Complaint #11586502 — 2020 FORD RANGER

The contact owns a 2020 Ford Ranger. The contact stated that while driving at unknown speeds, the front camera fault service required and pre-collision assist not available, messages were displayed. There was an abnormal chiming sound detected. The safety features were disabled. The vehicle was taken to the local dealer, who informed the contact to clean the camera. The dealer used an ODB scanner but retrieved no codes and informed the contact to schedule a service appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that there were no open recalls on the VIN. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 21,000.