NHTSA Complaint #11585682 — 2014 JEEP GRAND CHEROKEE

AIR BAGS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11585682
Vehicle 2014 JEEP GRAND CHEROKEE
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. This caused an extremely loud noise that sounded like an explosion. This caused me to swerve and slam on the brakes. It was unclear, at the time, what was happening. This has now caused extreme anxiety that it will happen on the driver side, while I am driving, and cause bodily harm or cause me to wreck, which could be potentially fatal. It appears that the clips that were holding it on just broke, or gave out, causing the deployment. After researching this I have found that this is a well known problem with this vehicle and has caused injury to others. When looking up my VIN number it says there are no recalls. It appears as though this is an expensive fix, which should be covered in full because it was a known default that Jeep continued to manufacture in the same way. I am not having to drive Leaning forward, because of fear of injuries if the drivers side does the same. And passengers have to ride with a deployed headrest that will not provide the protection it was supposed to provide in the event of a wreck, and that could cause additional harm because of it already being deployed.

Related Complaints for the 2014 JEEP GRAND CHEROKEE

Other AIR BAGS Complaints

#11717868 The air bag light on the dash came on . Not sure what to do
#11711983 Driver side Headrest Airbag Yes vehicle is available for inspection. No accident Yes injury The driver side headr...
#11663317 I was stopped in traffic at approximately 16:00 on Tuesday 5/27/2025. All of the sudden the drivers side headrest dep...
#11611328 The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicl...
#11610936 The headrest on the drivers seat came apart. We have been unable to get it back together. Car was at rest in a park...

Recent Complaints for the 2014 JEEP GRAND CHEROKEE

#11717738 ENGINE I took my car to the dealer for the recalls. They are basically only putting a band aid on the issue. They are tellin...
#11717738 FUEL/PROPULSION SYSTEM I took my car to the dealer for the recalls. They are basically only putting a band aid on the issue. They are tellin...
#11717738 POWER TRAIN I took my car to the dealer for the recalls. They are basically only putting a band aid on the issue. They are tellin...
#11717481 ENGINE I was rolling up to a red light. The jeep shut down on a main road. The battery light, ABS, and power saver mode went...
#11717481 STEERING I was rolling up to a red light. The jeep shut down on a main road. The battery light, ABS, and power saver mode went...
Check any vehicle history by VIN - Free vehicle history report