NHTSA Complaint #11585645 — 2017 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11585645
Vehicle	2017 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	April 27, 2024
Date Filed	April 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I received a recall notice (NHTSA recall no: 23V-838) early February 2024 about a recall related to Autosteer, increasing the risk for collision. The remedy specified was that I will be receiving an OTA firmware update and it should be remedied as long as the vehicle is running 2023.44.30 software version or later (free of charge). But until today, I have not received this update and my vehicle (as of 4/27/2024) is running 2022.8.10.20 . The reason the Tesla service center is giving me is that this is because my vehicle is on MCU1 (infotainment version) and I might need to pay around ~$2000 to upgrade the hardware to MCU2 to get the new software version. I have concerns that even though the letter says I will start receiving updates in Dec 2023, I havent received it yet and is risky.

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