NHTSA Complaint #11585581 — 2019 FORD ECOSPORT

My newly purchased 2019 Ford eco-sport with under 40000 miles started having engine malfunctions, and would not accelerate at all. I had it towed to joey Meyers and was told they needed to replace the engine. I had it replaced in October 2023, Which took two months, and now I am Having the same exact engine light come on and my car is slow to accelerate even after replacing the engine. 4 weeks ago I brought the vehicle back to Joe Meyers ford and was told that “ this is a new issue and the parts that need to be replaced are technically “outside” of the engine so not covered under warranty “ the repair invoice total that was quoted to me is $2400. I refused to pay this because I don’t understand how the engine is replaced and three months later I have the same issue but ford is saying it’s now a new engine problem. Since then, I checked online to see if there have been any recalls on the vehicle and was shocked to see Jan 04,2024 Manufacturer Recall Number 23S64 NHTSA Recall Number 23V905. Not once did anyone at ford tell me that there is a recall on my vehicle that is stating the exact issues I am experiencing. I am a single mother of 3 children and work full time therefore I am concerned about my childrens safety while driving this vehicle. The vehicle experiences sudden loss of power while driving at high speeds on the freeway.