NHTSA Complaint #11585253 — 2017 FORD EXPEDITION

My vehicle is a 2017 Expedition that had the blower motor recall performed in October 2023. Prior to the recall being performed, we would often have burning smells coming from the blower, so it made sense that the recall was to fix a fire hazard with the blower motor. I observed burned terminals in the electrical connector and assumed they would be replaced as part of the recall. Any reasonable person would assume that burned electrical wires pose a fire hazard and a recall that is supposed to fix a fire hazard issue would replace the electrical connector. A few months after the recall was performed, we started having the exact same symptoms coming from the blower motor as we did before the recall, namely a burning smell and the blower motor operating intermittently. I contacted Ford about a problem with the recall repair and they stated they would have to diagnose it. Ford identified burned electrical terminals at the blower motor and a faulty motor controller. Ford then communicated to me that those items were not covered under the blower motor recall. I only then learned that the recall replaced only the blower motor and not the electrical connectors or controller. I was charged a $220 diagnostic fee, had I known those items were not part of the recall I would not have brought my vehicle in for diagnosis. I have three major concerns: 1. If the purpose of the blower motor recall was to prevent a fire hazard from the blower motor and related components, the recall has failed. 2. The original faulty blower motor caused damage to the blower controller and electrical connector. These components should have been replaced with the blower motor as part of the recall. It is absurd to think that Ford would install a new blower motor connected to damaged and burned wires. 3. The electrical connector and motor controller were not replaced during the recall service, but still pose a fire hazard as stated in the recall, those components should be replaced at no cost.