NHTSA Complaint #11585212 — 2018 JEEP CHEROKEE

I went in to my dealership Nov. 24,2023 for a water leak to the driver side floor and to the back seat behind the driver side. It was starting to smell so I used some carpet cleaner to get rid of the smell. They replaced the panel cowl side trims on both sides of the windshield. I told them that only driver side floor and back seat behind the driver was wet. Never said that there was a water on the passenger side floor? Charged me $543.22. Had to go back a second time because it was still leaking on Dec. 20,2023. This time they put caulking to solve the problem at no charge. Now April 19,2024 I still noticed that it's leaking after I washed my vehicle. So now I have to go in a third time in less than 6 months. Never solved my water leak after paying them $543.22. I do believe that this water leak was happening possibly since day 1 having the vehicle. I bought weathertech floor mats once I purchased my vehicle. I had a liner on the floor and then the floor mat on top. So its like using 2 mats. Never thought to look underneath my mats for a water leak. I do not want this problem to persist and possibly have black mold in my vehicle. Already contacted Jeep customer service if they can help resolve this issue and If they can provide me with a rental car for my inconvenience. They did provide me a case number. Still waiting for their response. Please let me know if you need more information. Thank you.