NHTSA Complaint #11585108 — 2015 JEEP GRAND CHEROKEE

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11585108
Vehicle	2015 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	April 19, 2024
Date Filed	April 25, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The component that failed is the front passenger active headrest. It is available for inspection upon request. When the component failed, a few pieces of plastic/metal flew out of the headrest. One of the pieces hit me just above my right eye. I haven’t taken my vehicle to a service center as I will be in Alaska for the next 5 months. It has not been inspected yet. I have someone who can take it in to the dealership/auto shop, or allow it to be viewed by my insurance company. There was no indication that the component would fail, at any point.

Related Complaints for the 2015 JEEP GRAND CHEROKEE

Other SEATS Complaints

#11719719 — February 22, 2026 — The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cau...

#11708263 — January 2, 2026 — front driver and passenger seat belts do not retract, front passenger headrest clips failed and will not snap back in...

#11703817 — December 8, 2025 — The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restrai...

#11697464 — November 4, 2025 — While i was driving my both of my headrests popped open out of nowhere and i freaked out and pulled to the side of th...

#11693678 — October 15, 2025 — The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not p...

Recent Complaints for the 2015 JEEP GRAND CHEROKEE

#11718778 — ELECTRICAL SYSTEM — February 18, 2026 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated the infotainment system turned off intermittently whi...

#11718398 — POWER TRAIN — February 17, 2026 — Rocker arm bearings went bad, need to replace all rockers and perhaps a cam or 2, this is know as the Penstar tick du...

#11718184 — ELECTRICAL SYSTEM — February 16, 2026 — Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up s...

#11718184 — ENGINE — February 16, 2026 — Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up s...

#11718184 — FUEL/PROPULSION SYSTEM — February 16, 2026 — Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up s...