NHTSA Complaint #11585036 — 2017 MERCEDES-BENZ B 250E

The contact owns a 2017 Mercedes-Benz B250E. The contact stated that while reversing from the garage at 3–5 MPH, the contact depressed the park button. The vehicle attempted to go into the park position. There was an abnormal noise detected. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the transmission fluid needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at low speeds, the vehicle went into lock mode. The vehicle was taken back to the same local dealer, where it was diagnosed that the gear box and drivetrain needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 27,000.