NHTSA Complaint #11584510 — 2018 ACURA TLX

Vehicle starting making ticking noise, I called Dave White Acura. It very quickly turned into a very loud knocking noise. I called back and they told me to have it towed in which I did. I also took a video of the car knocking. Dave white Acura called me first thing the next day and said, we started your car and it is knocking so loud we immediately shut it off. But no updates were made to my service papers other than my initial phone call. I was advised by Dave White Acura I needed a new engine. I of course asked why, their response was, it’ll be cheaper for you to just put in a new (rebuilt) engine in than for us to tear it apart to find out exactly what it is but you definitely need a new engine. Again, Dave White failed to provide the necessary updates through the process and now Honda is refusing my reimbursement. I paid over $8016 to have a rebuilt engine but into my 2018 TLX.