NHTSA Complaint #11584036 — 2012 HYUNDAI SANTA FE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11584036 |
| Vehicle | 2012 HYUNDAI SANTA FE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I took my 2012 Hyundai Santa Fe into the dealership on March 7, 2024. The engine had failed due to the failure of the connecting rod bearing that is under recall. On April, 6th 2024 I was called that my car was ready. As I got into the car there was a coffee cup, a water bottle, and a long nose plier left in my vehicle. Then I noticed that the tire pressure warning light was on. I went back to the service department, and they went to refill the air. Note the paperwork shows that it had already been done. I got the car back and proceeded to leave, I traveled about two blocks before turning around. The right front turn light was out, and the car made a vibrating noise, and didn't have the same feel as before I had the engine problem, they took it back in to look at the vehicle again. They fixed the turn light. Told me the problem with the TPMS was the batteries inside it. As for the vibration and poor handling I was told the vehicle needed new motor mounts, and said they would fix it for three thousand dollars. Looking up the part numbers of these motor mounts, they are labeled as engine mounts, the engine is what was replaced. None of these problems existed before I brought my car in. The last item on the paperwork was that of a multipoint inspection. If they had inspected my vehicle, these problems would have been found before returning my car to me. I don't feel safe driving my car.
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