NHTSA Complaint #11584023 — 2018 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	11584023
Vehicle	2018 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	April 5, 2024
Date Filed	April 19, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The roof seals failed, water poured into the rear of the car in cargo space, and filled spare tire wheel well without warning. We had noticed a sour, moldy smell prior to that, and began to show allergy symptoms, necessitating medication. Dealer was made aware.They tested roof and resealed it. The roof was glued on at manufacturer… not riveted or secured in any other way. It is the fault of the Ford manufacturer . The leak appeared approx April [XXX]. Got appointment at Ford here in DeLand April [XXX]. They kept the car, tore it apart to find cause of leak. We got it back late Friday April [XXX]. There was still water 💦 in it ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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