NHTSA Complaint #11583723 — 2021 MERCEDES-BENZ GLE 350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11583723
Vehicle 2021 MERCEDES-BENZ GLE 350
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Component: Faulty exhaust valves caused the vehicle engine to misfire while driving at high speed (80mph) and required cylinder head replacement. Available for inspection. I was driving through a heavy rainstorm at night on I [XXX] toward Roanoke on [XXX]. While I was driving at speeds between 80-84 mph during a work trip from Texas to Virginia, the vehicle suddenly started shaking vigorously and I was unable to accelerate over 50mph. No alerts came on my system dash nor the MercedesME app on my phone, however, I did notice the ‘check engine’ light suddenly came on. It was very shaky but I was able to continue driving at the slower speed and with the vehicle heavily shaking. The problem was inspected and repaired under warranty by Mercedes-Benz service in Alexandria, VA. Had the 2021 vehicle been out of warranty, the repair would have cost around $10,000 according to Mercedes-Benz service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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