NHTSA Complaint #11582850 — 2021 FORD EXPLORER

On April 28, 2023, while driving our Forf Explore, we smelled gasoline from our vehicle. We immediately stopped at the next exit, and my husband looked under the vehicle and saw gas dripping from under the engine. We immediately went to the nearest Ford dealership where the vehicle had stayed for a week. We were advised that the leak was one of the metal fuel lines that rubbed onto the frame and caused the leak, also the engine light code was due to the small hole in the fuel line. Which we had taken to a Ford dealership previously due to the engine light on, but they cannot detect the problem. We have contacted Ford Headquarters via phone and mail for further assistance. And up to today, which is April 15, 2024 we have never received a response from Ford Headquarters. This was a very scary situation, which could’ve caused a vehicle fire.