NHTSA Complaint #11582197 — 2016 FORD ESCAPE

I was driving my 2016 Ford Escape and stopped at a red light. When the light turned green I steeped on the gas and the car would not move. No check engine light came on and there was no indication that anything was wrong. The car had to be towed to two different repair shops. The first repair shop diagnosed that it was the transmission and they wanted to much to repair. I then had it towed to a transmission repair shop where they rebuilt my transmission. I picked up my car today and the shop told me that there was a recall on 2016 Ford Escapes. I called ford and they agreed there was a recall on 2016 Ford Escape transmissions but it did not include my car. This makes no sense as my car only has 63208 miles on it and the transmission went out with no warning. I don't understand my Ford says my car is not included when obviously there is a problem. Thank you for your time