NHTSA Complaint #11581664 — 2014 TESLA MODEL S

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Complaint Details

ODI Number 11581664
Vehicle 2014 TESLA MODEL S
Component LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

My drivers door will randomly open while driving and or while making turns, yes it is available for inspection if need be. This is put my safety at risk because its very dangerous for a door to open while driving at any speed, and if it happens to a back door items in my back seat could fall out causing a very serious accident. When the problem first started I paid to have a new door handle put in but it did not fix the problem, even after the repair the door would sometimes not close stay closed properly and the tech said he wasn't sure because he never seen a door not close every time, after looking online many people have had the same issues, I again reported this to Tesla and they set up an appointment with me to fix the door handle. I have been dealing with this issue for 6 months now. I would say the vehicle was inspected by my mobile tech, but he advised he never seen anything the issue with the door not closing or staying closed every time, said he would ask around and get back to me, I was told by another rep I had to pay for a new latch, but they couldn't confirm if this is the issue. There are only warning messages when the door opens while driving, also the door will open even if it shows its locked.

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