NHTSA Complaint #11485910 — 2014 TESLA MODEL S

The contact owns a 2014 Tesla Model S. The contact stated that her husband had buckled their son in the rear passenger’s seat and closed the door; however, while her husband was attempting to open the driver’s side door, the vehicle locked independently. The contact’s husband attempted to unlock the vehicle with the key fob however, the vehicle would not unlock. The contact stated that her husband downloaded the Tesla App to attempt to unlock the vehicle but the vehicle remained locked. The contact’s son also attempted to unlock the vehicle from the inside however, the vehicle failed to unlock or start-up. The contact’s husband was able to lower the rear passenger’s side window and remove the child from the vehicle. The contact stated that several hours later she was able to unlock and start the vehicle. The vehicle was taken to the Tesla Service Center however, the mechanic found no failure with the vehicle. The mechanic stated that the vehicle might have rebooted itself. The manufacturer was not contacted. The failure mileage was unknown.