NHTSA Complaint #11581475 — 2018 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11581475
Vehicle	2018 KIA SORENTO
Component	ENGINE
Date of Incident	April 1, 2024
Date Filed	April 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The vehicle started knocking. We took it to Kia and they share saying we needed an upgrade part that is on a safety”notice” and not a recall. It’s to prevent engine failure. They refuse to put in the part because they said the engine is already failing. They said we need to pay 6k. The best part is that we took the vehicle in last year (2023) for the hitch and the anti theft upgrade and KIA didn’t tell us about this feel part. Why wouldn’t we get the free upgrade on the engine???? They are not telling consumers and it doesn’t come up when you search by VIN.

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