NHTSA Complaint #11581437 — 2015 TESLA MODEL S

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11581437
Vehicle	2015 TESLA MODEL S
Component	VISIBILITY/WIPER
Date of Incident	March 30, 2024
Date Filed	April 5, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The MCU that controls the climate and Advanced Driver Assistance Systems stops working while driving. I sent a service request to TESLA and they replied that my older MCU1 is failing because of the new software updates. It isn't the eMMC card hardware failure, but the symptoms and safety concerns are the same. None of the controls work, as the main screen goes blank and resets while driving. TESLA told me the fix for this problem is to upgrade to MCU2, which they fail to provide for free as a safety recall. There was already a recall for the MCU memory chip failing and causing the same safety concern. The car disables the Advanced Driver Assistance Systems when this problem occurs. It happens about once or twice a month for the last year.

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