NHTSA Complaint #11528836 — 2015 TESLA MODEL S

Recently I had an accident while I was driving my car (Tesla model S) with my wife and daughter in the car. The reason for accident was the front hood popped up in the middle of the county highway due to the secondary latch malfunction leaving us completely blinded as the hood fully blocked our vision. Luckily we were not met with a collision and had no bodily injuries, but the hood of the car got damaged. The repairs are running in thousands of dollars but Tesla is not covering. When we reached out to Tesla they informed there is a recall for the latch malfunction and sent us the recall, unfortunately they were sitting on this recall for 3 years and only sent us when we actually reached out. Still they denied any coverage owning no responsibility and even refused to fix the latch until we get the hood fixed by ourselves leaving it in unsafe condition as the hood might pop up again if we drive.