NHTSA Complaint #11585045 — 2015 TESLA MODEL S

This incident happened on March 18, 2024 at approximately 4:20 pm central time. My daughter pulled out of the school parking lot after school. As soon as she pulled on to the main road she noticed a warning light pop up saying hood latch not detected. About one minute later the hood flew open very aggressively hitting the windshield and blocking her view. Tesla vehicles are equipped with a second safety latch that should prevent this hood from popping up. My daughter was blinded by the hood and could not see while in traffic. Thankfully, she was able to avoid running into another vehicle, object or off the road. I took the vehicle into Tesla on March 23, 2024 which was the first available appointment I was able to get. They inspected the vehicle and said they were not responsible for the hood flying open. I tried explaining to them the part that failed was the part that was apart of a recall in 2022 (the hoods 2nd safety latch). They told me my issue was different because they checked my latch in January 2022 and it was fine. They said my latch failed do to normal wear and tear. It just gave out. They charged me $235 for inspecting my hood. Since that day I have been trying to contact Tesla's corporate office to get them to repair my vehicle and refund my $235 but I have not had any luck. I am the original owner of this vehicle. I have had nothing but problems with this car from the moment I purchased the $100k vehicle. The company had to replaced the touch screen twice, the high voltage battery once, both headlights were replace. The car was in the shop several times for the leaking sunroof. Finally, the warranty ran on the car and the sunroof still to this day does not open. I went to the shop after the warranty expired and they were happy to tell me the car is not covered and it would cost $1300 to repair the sunroof after they had been patching it up with black tape. There are several reports of Tesla owners having this issue and Tesla need to step up.