NHTSA Complaint #11581381 — 2022 HYUNDAI KONA

While driving on a freeway, the drain plug fell out, dumping all of the oil onto the road. The vehicle had been serviced by just one facility and I had only had this brand new vehicle for 7 months when this occurred. This incident put the driver, any passengers, and anyone on the road nearby at risk. The drain plug loss was verified by a Hyundai certified service facility and then I was asked to tow it to the Hyundai certified facility that performed all of the services. I was told that Hyundai Motor America sent representatives to inspect the vehicle at both facilities along with the service staff at each facility. I have not been informed of anyone else inspecting the vehicle such as law enforcement or insurance representatives. There were no warning lamps or messages or symptoms prior to the drain plug falling out. There was no evidence of any oil leak, either. There were warning lamps immediately afterward. Blue link sent me a message as soon as the vehicle was turned back on after being turned off. The message said "a possible condition with your engine control system has been detected with your 2022 Hyundai Kona..." My 2022 Hyundai Kona is still sitting at the Hyundai certified repair facility over two years later. I had to hire a lawyer to try to get this situation rectified. No one wants to accept the responsibility for the drain plug falling out of my vehicle.