NHTSA Complaint #11680145 — 2022 HYUNDAI KONA

On Saturday, [XXX], while driving on the highway, the oil plug on my vehicle suddenly fell out, causing all the oil to drain rapidly. This created an extreme safety hazard not only for myself but also for other drivers on the road. I did not notice the oil spillage until the oil light on the dash appeared. At the time, I was in the leftmost lane traveling at highway speeds, so I could not stop immediately. I had to carefully veer across five lanes of traffic and navigate out of a construction zone before I was able to pull over safely. The engine lost lubrication during this process, and I was forced to have the vehicle towed to Ed Napleton Hyundai in Hazelwood, the same dealership where I purchased and serviced the car, for inspection and repairs. This incident occurred just three weeks after I had an oil change performed at the same dealership. I have been attempting to contact the dealership for updates on the status of my vehicle and the investigation into potential engine damage for the past three days, but I have received limited information until today, when the service manager, Jerry, stated that they installed a new plug and added oil, and since it's not ticking, it's okay. However, having worked in the automotive industry for years, I know that a full teardown is necessary to properly check for damage, including inspecting the bearings, rings, cylinder walls, and turbo for signs of oil starvation. This service was not performed. Additionally, Jerry informed me that speaking to someone higher up would do absolutely nothing for me. This is not an isolated issue. Over the course of my ownership, the dealership has damaged my oil filter by over-tightening and stripping it on two separate occasions during routine maintenance, requiring me to return to the facility each time. On both instances, I had to wait an additional 2 to 3 hours while they installed replacement parts to correct their errors. These repeated mistakes have caused significant inconv INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT