NHTSA Complaint #11581213 — 2017 VOLKSWAGEN JETTA

The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.