NHTSA Complaint #11580928 — 2020 FORD ESCAPE POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Complaint Details

ODI Number	11580928
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Date of Incident	January 1, 2024
Date Filed	April 3, 2024
Mileage	19,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

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