NHTSA Complaint #11580799 — 2011 FORD ESCAPE

The power steering keeps locking up while driving on the highway and taking turns. Driving this car when this happens is very stressful and frighting, since you have to turn the car off and move the steering wheel to loosen it up before you can drive again. This has almost cause me to have several accidents. And there is no warning when this is going to happen, it just locks up. Ford has done a recall for the power steering issue for the Ford Escape and for the same year. They are telling me that my car is not listed for this recall. Took the car to Ford Auto Nation in July of 2023 and paid over 3000.00 to have fixed. Not even a week later the steering was locking up more. Took the car back and they have had it ever since. It has been 9 months waiting for this to be fixed. I would like this car to be included in the recall so I can get a refund and have my car fixed by a different dealership. I did a case number [XXX] with Ford for them to just tell me my vin number isn't included in the recall. I would appreciate any assistance you can provide. This issue started back in November of 2022, but since I am in the Coast Guard and would spend 3 to 6 months out at sea it sat on base for most of the time. Had the car shipped from California to Florida in June of 2023 and took to repair shop who said it would be covered over the recall which as I explained I am being informed it isn't. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)