NHTSA Complaint #11580614 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11580614
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	April 2, 2024
Date Filed	April 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The drivers side door made a popping and cracking sound like the hinge broke off when I went to open it, it sounds like the door is going to fall off,the car has 37000 miles on it bought it from a certified ford dealer in watertown, NY and less than 90 days later it is broke. The drivers window will not go down and the arm bracket/ hinge is broke . I took the car to the ford dealer where I purchased it less then 90 days ago and bought and extended warranty was told that it does not cover the door. Now the door is still broke and window cant be used. This is the first Ford I have purchased I should have stuck with Nissan. very unhappy especially since I bought an extended 5 year warranty.

Related Complaints for the 2020 FORD ESCAPE

Other STRUCTURE:BODY Complaints

#11715075 — February 2, 2026 — Took my 2020 Escape into dealer due to recall #23B56/23V502 . Dealer stated that the door needs replacement , this wa...

#11712889 — January 23, 2026 — Windshield glass on lift gate shattered spontaneously. Car was not on, windshield had no previous notable cracks or d...

#11707723 — December 30, 2025 — The driver side door is popping and cracking when I open it. It literally sounds like it's going to break and fall of...

#11706362 — December 21, 2025 — My vehicle was subject to Ford Campaign 23B56 (front door check-arm reinforcement spot weld inspection). The dealersh...

#11705346 — December 16, 2025 — there was a door weld recall on my vehicles' door. I took it to the service shop. Was told Ford had no doors for rep...

Recent Complaints for the 2020 FORD ESCAPE

#11719432 — UNKNOWN OR OTHER — February 20, 2026 — Drivers side door is popping/cracking. Upon reasearching I found numerous others complaing of the same problem

#11719042 — ELECTRICAL SYSTEM — February 19, 2026 — For months, I have had restraints indicator lamp warning, specifically for the driver seatbelt buckle sensor circuit,...

#11719042 — SEAT BELTS — February 19, 2026 — For months, I have had restraints indicator lamp warning, specifically for the driver seatbelt buckle sensor circuit,...

#11718693 — ENGINE — February 18, 2026 — Turbo failed due to oil lines clogged. Failed again after repair two weeks later on highway almost causing a collision.

#11718804 — ENGINE — February 18, 2026 — I have had 22 recalls to date on this vehicle and received 1 recall notice. Engine light comes on alot, makes noises ...