NHTSA Complaint #11580103 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while driving at 60 MPH, the exterior A-Pillar trim detached from the vehicle on the highway. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.