NHTSA Complaint #11579807 — 2016 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11579807
Vehicle	2016 RAM 1500
Component	STEERING
Date of Incident	March 27, 2024
Date Filed	March 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The power steering completely stopped working. I originally noticed it was acting differently a few days prior. At that point, it was still working but, steering was ackward. The best way I can think of to describe it, is the steering wheel moved in the positions of seconds on a clock. Similar to a stepper motor. Luckily I was not driving when the complete failure happened. There would be no way to steer effectively. Today I went out for lunch, and the steering was locked up. When I tried to turn the wheel a load buzzing noise seemed to be coming from behind the steering wheel. It is currently at an auto shop but, I may move it to a dodge dealer to have a record of the problem, being there is an ongoing investigation with the NHTSA. The service power steering warning light came on after the total failure. It did not show up when it started acting up. I could possibly make it available for inspection if needed but, I need to get it back in action as soon as possible. Being I have no other vehicle.

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