NHTSA Complaint #11578812 — 2016 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11578812
Vehicle	2016 RAM 1500
Component	STEERING
Date of Incident	May 8, 2023
Date Filed	March 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The electronic power steering (EPS) module failed and the vehicle lost all power steering making it unsafe to drive the vehicle. The issue was confirmed after being brought to a Ram dealership to be inspected, the inspection for the vehicle confirmed an "Active" code for C2217. I was told by the dealership that the EPS Module had failed and needed to be replaced, and that the ENTIRE Rack and Pinion MUST be replaced.

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