NHTSA Complaint #11578587 — 2018 FORD ECOSPORT

My engine had blown under warranty. They had replaced the engine, which took two weeks once I got my car back, about a week or two later, check engine, lights and warnings pops back on. I return to Ford to assess the problem and they reassured me that the warnings were just because they replaced the engine and they should disappear shortly. Two weeks have gone by and the warnings were still there and my car had started driving awkwardly again. I returned to forward to get my car, repaired under warranty and receive a loaner vehicle to remain doing my every day job with. They did not have any loaner cars and did not have availability to work on my vehicle for three months. They called me with availability. My warranty was up and they were unable to fix my engine since I have lost the house I was living in. Became homeless. And now I’ve got myself back in a house and working to get my car repaired. This is caused a lot of damage for me and my family as we have still been unable to get the car repaired and it has been almost 4 years since I took my car into ford for the repair. Now that it is recalled, they still do not have a solution, and they will not allow me to return the car to them for a loaner car until they do fix the vehicle.