NHTSA Complaint #11578494 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while revering in a parking area at low speeds, the vehicle suddenly lost all motive power, and the contact was unable to shift the gear selector. As a result, the vehicle rolled into a busy intersection. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission shifter cable. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train), and the VIN was included but had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 184,000.