NHTSA Complaint #11578346 — 2013 FORD EDGE

Liquid was leaking below the 2013 Ford Edge engine in our garage. A reputable independent repair center checked it out and found it to be the water pump leaking; which is located inside the Ford Cyclone engine. The engine would need to be taken apart to replace the defective water pump. It was explained to me that driving the vehicle may cause water to mix into the oil causing even more problems. I checked with a local Ford service center and was told they only have one person who can do this type of job and it would be over a month before it could be done. I opted for the reputable independent repair center who could do it in a week. The vehicle has been driven only 60,663 miles and is well maintained. The repair was done [XXX] and the cost of the repair was approximately $2,000. A certified letter was sent to James Farley (CEO & President of Ford) on [XXX] asking for reimbursement of the $2,000 due to the defective water pump. Shortly after sending the letter, Ford customer service emailed and asked for more information. More information was sent and am still waiting for a response No warning lights came on, the part has been disposed of and not was not inspected by Ford, Police or insurance reps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)