NHTSA Complaint #11612584 — 2013 FORD EDGE

The contact owns a 2013 Ford Edge. The contact stated that after arriving at her destination, the check engine warning light illuminated. The contact stated upon further inspection, she noticed a leak coming from the engine compartment. The vehicle was taken to a local independent mechanic who advised the contact to take the vehicle to a local dealer for assistance. The vehicle was taken to a local dealer where it was diagnosed and determined that the water pump had failed, and that the front of the engine and the timing belt needed to be removed to reach the parts needed to be replaced. Additionally, the bearing behind the water pump needed to be replaced. The vehicle was not repaired due to the costs. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 114,000.