NHTSA Complaint #11578230 — 2024 BMW X5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11578230
Vehicle	2024 BMW X5
Component	ELECTRICAL SYSTEM
Date of Incident	November 9, 2023
Date Filed	March 19, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

6 weeks after purchasing the car, the 'check engine' light came on. The dealer evaluated the car (although it took nearly 2 weeks to simply diagnose the issue) and found that the 'high voltage battery control module' was bad and needed replacement. Then, I waited 2 more weeks for the part to be shipped from Germany. Then, another 2 weeks waiting for installation. So - the car was in the service department for 6 weeks. Now, an alert has appeared on the dashboard - "Engine oil service required". The car only has 3920 miles on it. BMWs maintenance schedule requires the oil service to occur between 7 and 9K miles. This car has been a real disappointment.

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