NHTSA Complaint #11578031 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11578031
Vehicle 2018 MAZDA CX-5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My 2018 Mazda CX-5 had a rubber burning smell and smoke leaked into the cabin. I noticed the next morning, oil leaked onto my driveway. I brought the car to the dealership and they mentioned it was a cracked cylinder head. My car has approximately 49,200 miles on it and it about 5.5 years old. It is under the mileage limit for powertrain warranty but slightly over on the age limit for powertrain warranty. Mazda informed me that they would cover roughly 37% of the repair costs that the dealership quoted me. I've read online on various Mazda forums that many owners are dealing with the same issue and Mazda admitted that a batch of heads have a manufacturing defect. Owners on this forum mentioned Mazda covered 100% of the repair costs for cars that were out of warranty due to this being a known manufacturing issue. I think the proposed coverage that Mazda provided me is insufficient.

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