NHTSA Complaint #11578009 — 2017 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11578009
Vehicle	2017 JEEP GRAND CHEROKEE
Component	ENGINE
Date of Incident	March 18, 2024
Date Filed	March 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

Issue with transmission/transmission control module. Jeep has a hard time shifting from Reverse, after 3 tries the gear is lost and vehicle must be shut down in order to try again. Once engaged, it'll "BANG" loudly, cause the tires to squeal, and then reverse is granted. Also have an issue going between 3rd and 4th gears. To shift, we have to increase pressure in the transmission, sometimes getting the RPM up to 6k before shifting is allowed. After three unsuccessful attempts, all gears are lost and you have to get down to 33 mph in order to gain 3rd gear back or you have to pull over and restart the vehicle.

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