NHTSA Complaint #11577680 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle decelerated and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed oil pump drive belt tensioner. The contact was informed that the oil pump drive belt tensioner needed to be replaced. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump drive belt tensioner and that the oil pump drive belt tensioner needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000. VIN tool confirms parts not available.