NHTSA Complaint #11577676 — 2020 FORD EXPEDITION

The transmission is skipping or jerking randomly. It has happened several times while driving on the expressway and when driving on the regular roads. It is concerning that this is happening more often which puts my and my family's lives at risk when we are driving at high speed on expressway and vehicle will jerk and gears get stuck which can cause me to get hit by another vehicle or semi truck. There is no warning that this is going to happen. I bought the truck in Sept 2021. It happened to me in May of 2022 and has been happening more often now. I took truck to dealership on 3/13/24 and service adviser just told me that they know this is common in the expeditions but that the transmission module needed to be reset. I asked if this covered under warranty since it is known issue and should not be happening to brand new vehicles. I also spoke to a friend who has a similar expedition and this has happened to them where their vehicle has left them stranded for transmission jerking all of a sudden. Ford needs to fix this issue. I should not have to pay for Ford to recaliberate the module to get the transmission to work properly. I also had them check my radio screen because it keeps going to a black screen and/or gets stuck on the rear camera not having access to anything on the screen. I was also told by advisor that they had to put a new module in it because again this is a known issue on the computer screen as well.