NHTSA Complaint #11577542 — 2019 CHEVROLET EQUINOX

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11577542
Vehicle 2019 CHEVROLET EQUINOX
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

While driving my 2019 Chevy Equinox it was acting to me to have a flat tire shaking weirdly in what felt like the front right tire. I was going around 72 mph down the freeway slowed to exit to the nearest station no issues there my speed was around 37 mph exiting off the freeway and SUDDENLY THE BREAK PEDAL WAS TO HARD TO PRESS I FOUND MYSELF WITH NO BREAKS the break pedal was EXTENDED OR? It wouldn’t press down at all and although I tried to pump them, I didn’t want to break anything and it felt like if I pushed down it would break something! So I wheeled it into the gas station and put it in park to stop. I called right away to the dealership I bought it at and had it towed from the station! I was lucky! I KNOW I WAS LUCKY! I MIGHT NOT HAVE BEEN!! This came without warning other than thinking I had a flat from the shaking! There was no light or other symptoms to alert me! IMAGINE SUDDENLY THE CAR IS SHAKING AND YOU HAVE NO BREAKS!?! THE CAUSE I WAS TOLD IS A FAULTY BOOSTER! IF YOU CANT GUARANTEE THE BREAKS WHY SELL THE CAR! ITS A VITAL ASPECT OF SAFETY! NOW IM TERRIFIED! THIS IS NOT OKAY! ALL I GET IS EXCUSES AND RUNAROUNDS ABOUT IT! BE AWARE THESE CARS HAVE ISSUES! HOW CAN A CONSUMER FEEL SAFE DRIVING A VEHICLE NOT KNOWING IF THE BREAKS WILL WORK OR NOT?! The shaking was my warning I say looking back but NOT AN ACCEPTABLE ONE! I think it’s what SAVED MY LIFE AND THOSE OF MY CHILDREN! Only the shaking!!!!!!!!!!!!! NOT OKAY GMC NOT AT ALL!!!!!

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