NHTSA Complaint #11678573 — 2019 CHEVROLET EQUINOX

Vehicle Information: 2019 Chevrolet Equinox VIN: [XXX] Mileage: [Insert your current mileage] Engine: 1.5L Turbo ⸻ Complaint Summary: Sudden and complete loss of brake assist while driving. Brake pedal became extremely hard to press, making it difficult to stop the vehicle safely. A warning message appeared on the dashboard stating “Brake Assist”. This happened without warning and made braking unpredictable and dangerous. If I had been driving downhill or in the mountains, I could have easily lost control or crashed. I was lucky to be on a relatively flat road when it happened. I inspected the vacuum hose and brake fluid level — both were normal. After researching, I discovered this is a known issue in 2019 Equinox models with the 1.5L turbo engine, related to vacuum pump failure or loss of vacuum supply to the brake booster. There are service bulletins and limited coverage programs (N192268490 and N182202780), but my VIN does not show an open recall. I believe this is a serious safety defect that could affect many vehicles not yet covered by the recall or service campaigns. GM needs to expand the recall and properly warn drivers before someone gets killed. Please investigate this problem and hold GM accountable for fixing this safety-critical issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)