NHTSA Complaint #11576965 — 2018 FORD ESCAPE

Our vehicle is a 2018 Ford Escape with 54,843 miles. This vehicle was purchased Used from Ted Britt Ford, Chantilly, Va. and assured there was no issues with the vehicle. On or around February 20, 2024 my daughter notified me the check engine light is on. Dropped it off a local repair shop which identified there was a misfiring and needed a bore scope to see inside. Borescope discovered coolant in the cylinders indicating the head gasket is leaking. Call Ford US Customer Service same day (February 26, 2024), said they need Ford mechanic to look at it. Took to Chantilly who confirmed. Called Ford USA back, said they would talk with Ford Dealer and call me back, never returned a call. I've been calling them every 2-3 days since. Finally today they said 'there is no program to provide financial assistance' which really pisses me off. Reading industry material from reddit indicates this is a consistent problem experienced by many drivers of the Ford Escape. Seeing these reports indicate a bigger problem with the design and manufacturing of the Ford Escape. Consumers are left to pay the bill estimated at $13,000 - $15,000. Ford states there is no program to support this. I see this is a safety issue. What if a driver (in this case an 18yr old girl) has an engine seize stranding the driver. Ford America Customer Service Case # CXH-01638292