NHTSA Complaint #11576240 — 2021 KIA SORENTO

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Complaint Details

ODI Number	11576240
Vehicle	2021 KIA SORENTO
Component	VISIBILITY:WINDSHIELD
Date of Incident	March 2, 2024
Date Filed	March 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

The contact owns a 2021 Kia Sorento. The contact stated that while having the front windshield replaced at the glass center, the contact was informed that the sensor did not fit in the bracket. The local dealer was contacted, and an OEM windshield was ordered, but the sensor failed to fit in the bracket. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not contacted. The failure mileage was unknown.

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