NHTSA Complaint #11575577 — 2013 MERCEDES-BENZ E350
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11575577 |
| Vehicle | 2013 MERCEDES-BENZ E350 |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 57,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the vehicle. Additionally, the contact stated that the power steering function was inoperable, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a fractured steering box. The contact was informed that the steering box needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair were on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
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