NHTSA Complaint #11595435 — 2013 MERCEDES-BENZ E350

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11595435
Vehicle	2013 MERCEDES-BENZ E350
Component	AIR BAGS
Date of Incident	June 20, 2024
Date Filed	June 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was dismissive. My concern is for innocent people that could be in danger because of Mercedes defects or possible negligence in addressing the safety issue that could lead to the loss of life.

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